How to test
Each test takes a minute or two. Please work through as many as you can.
1
Pick a scenarioChoose one from the list below and note its number.2
Open the chatFill in the name and email form (test details are fine), then follow the path shown.3
Check where you landConfirm the right team picked the chat up, or you saw the expected message.4
Tick it offTick the box, and note anything odd: wording, delays, wrong team.Test scenarios
Ticks are saved in your own browser only, so each tester keeps their own checklist.
| # | Path to follow in the chat | Expected result | |
|---|---|---|---|
| 1 | Customer › any reg › Car Warranty Sales › Yes, came with my car | Upgrades & Renewals team upgrades_renewals_livechat | |
| 2 | Customer › any reg › Car Warranty Sales › No, I don't have one | Private Sales team private_sales_livechat | |
| 3 | Customer › any reg › Admin | Admin team admin_livechat (until 16:50 weekdays) | |
| 4 | Customer › any reg › Trade Department › Yes | Complaints notice, then Repairs team repairs_livechat | |
| 5 | Customer › any reg › Trade Department › No › No | Goodbye message, chat ends | |
| 6 | Customer › any reg › Repairs › Log a repair request › Yes › plan ref or reg | Repair advice, then Repairs team repairs_livechat | |
| 7 | Customer › any reg › Repairs › Other › plan ref or reg fixed | Straight to Repairs team repairs_livechat | |
| 8 | Customer › any reg › Repairs › Update on my repair › No | Update advice, then 'We will now end the chat' | |
| 9 | Dealer › Trading Dealer › Yes › business name › W3D | Dealer team dealer_livechat (until 17:30 weekdays) | |
| 10 | Dealer › Trading Dealer › No › business name | Dealer team dealer_livechat | |
| 11 | Dealer › Repairing Garage › plan ref or reg | Repairs team repairs_livechat | |
| 12 | Type a word instead of tapping a button at any menu | 'Please select one of the options below…' and the menu again | |
| 13 | Any path, but don't accept the chat as an agent | After 2 minutes (5 for Private Sales): 'All of our advisors are busy…', then the team's inbox |
Opening hours being tested
Outside these times you should see that team's closed message instead of an agent.
| Team | Monday to Friday | Saturday |
|---|---|---|
| Chat overall | 08:30 – 19:00 | 09:00 – 15:00 |
| Private Sales, Upgrades & Renewals | 09:00 – 19:00 | 09:00 – 15:00 |
| Repairs | 08:30 – 19:00 | Closed |
| Dealer | 09:00 – 17:30 | Closed |
| Admin | 08:30 – 16:50 | Closed |
Good to know
This page runs on a Talkdesk demo instance. Agents in each test team need to be logged in and available in Conversations to pick chats up.
Use test details only. Please don't enter real customer information, vehicle registrations or plan references.